Refunds & cancellations

Last updated: 21 August 2026

This policy applies to consulting engagements with Site Maple Hub (CI/CD pipeline audits, DevOps enablement sprints, release readiness reviews, and related professional services). It does not cover physical goods, software licenses, or subscription products—we do not sell those.

Deposit and fee structure

• Audits and readiness reviews typically require a 40% deposit to reserve dates.
• Enablement sprints usually bill weekly; the first week may require a deposit equal to one week’s fee.
• Final invoices cover the balance of the agreed fee minus deposits applied.

Full refund eligibility

You may receive a full refund of amounts paid if:

• We cancel the engagement for reasons on our side and no mutually agreed replacement dates work; or
• Work has not started and you cancel in writing more than 14 days before the scheduled kickoff.

Partial refunds

If you cancel between 7 and 14 days before kickoff, we may retain up to 40% of the engagement fee (typically the deposit) for reserved calendar time, and refund any excess already paid.

If you cancel within 7 days of kickoff, or after kickoff, fees for work already performed and for the reserved first week are non-refundable. Unused later weeks on a sprint may be refunded or credited if we agree in writing.

Non-refundable items

• Time already delivered (interviews, pipeline walkthroughs, report drafting, pairing sessions)
• Third-party costs you pre-approved in writing (for example, escorted facility fees)
• Change orders already executed

Work already started

Once intake access is used and fieldwork begins, the engagement is considered started. Completed milestones are payable even if you pause the remainder.

Rescheduling

You may request to reschedule once without penalty if you give at least 7 days’ notice and we have available dates within 60 days. Further reschedules may incur a reschedule fee of 10% of the engagement fee.

No-shows

If key counterparts miss scheduled sessions without 24 hours’ notice, that session counts as delivered time. Repeated no-shows may lead us to close the engagement and invoice for work done plus the non-refundable deposit portion.

Refund process and timing

Email info@sitemaplehub.click with your company name, invoice number, and reason. Approved refunds are processed to the original payment method within 14 business days after approval. Bank or FX fees charged by payment intermediaries are not added by us; your bank may still apply its own fees.

Exceptions

If a signed statement of work sets different cancellation terms, that document controls. Consumer-mandatory rules under Taiwan law, where applicable, still apply.

Contact for refund requests

Site Maple Hub · Office 6, 64 Sample Road, New Taipei City 00000 · +886 2 0000 8740 · info@sitemaplehub.click